If you ordered the wrong size filter, please give us a call so we can help you find the correct size and get your new filter shipped out to you right away. Please do not refuse the original package as this will cause additional fees. There is a flat $12 change out fee which will be deducted from your refund.
In the event that you did not receive the air filter size that you ordered, please contact us so we can ship you the correct item immediately. We apologize for the error. You will not be charged return shipping for our mistake.
Returns are accepted within 30 days of your order unless otherwise stated on the product details page. We recommend processing your return by phone. Give us a call — right here in the USA — at 1-800-590-0339 ext. 2, and we will be glad to help you.
If you prefer to go through our website, login and go to our Return Center screen. Click on the related invoice, and follow the instructions provided. There is also a link below.
Custom air filters are non-refundable or returnable because they are handmade especially for you.
If your item was damaged by the shipping carrier, please contact us so we can immediately replace the item. Please do not refuse the package, as this will delay the replacement process as well as cause additional fees. By contacting us first, we can take care of the damaged item without any cost to you.
If the shipping address you provided is incorrect or incomplete, please contact us by phone as soon as possible so we can attempt to correct your information prior to your package being shipped. If the item has already shipped and needs to be re-routed by the carrier, you are responsible for any additional fees.
In the event that you provided the wrong address and the item is delivered to that address, you will need to contact the carrier directly to have the package delivered to the correct address. Any fees for the redirected item will be at your expense, and Nordic Pure is not responsible for any lost packages.